Beddio Privacy Policy

What information will we use?

We collect information about you directly from you, from third parties, and automatically through your use of our Services. We may combine information collected from or about you from these various sources. Information We Collect Directly From You. We may collect information about you directly from you. For example, if you purchase a product or service, we will collect your name, billing and shipping address, email address, telephone number, and payment card information. We will also collect any other information that you provide to us through our Services.

Information We Collect About You from Third Parties.

We may also collect information about you from third parties. For example, if your friend refers you to our Services, then we may collect information such as your email address from your

friend.

Information We Collect Automatically Through Our Services.

We automatically collect information about you through your use of our Services, including, without limitation your IP address, location, browser type, domain name, the website that led you to our Services, the website to which you go after leaving our Services, the dates and times you access our Services, and the links you click and your other activities within the Services.

User Content

We invite you to post content on our Services, including your ratings, reviews, comments, and any other information that you would like to be available on our Services. If you post content to our Services, all of the information that you post will be publicly available. If you post your own content on our Services, your posting, as well as your name, city/state, how many hours you sleep each night, and how you sleep, will be public, and Beddio cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy.

How We Use Your Information

We may use your information, including personal information and user content, for the following purposes:

  • Providing and Improving Our Services. To provide and maintain our Services; to
  • improve our Services; to develop new features, products, or services; to perform
  • technical operations, such as updating software; and for other customer service and
  • support purposes.
  • Marketing and Communications. To communicate with you about your account and
  • use of our Services, including to send you product updates; to respond to your
  • inquiries; to provide you with news and newsletters, special offers, promotions, and
  • other information we think may interest you, and for other informational,
  • marketing, or promotional purposes…
  • Research and Analytics. To analyze how you interact with our Services; to monitor
  • and analyze usage and activity trends; and for other research, analytical, and
  • statistical purposes.

Protecting Rights and Interests

To protect the safety, rights, property, or security of Beddio, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which Beddio, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy or our Terms of Use.

Legal Compliance

To comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; to respond to a subpoena, warrant, court order, or another legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or governmental authority.

Promotions

To administer promotions that we sponsor, such as sweepstakes or contests, including to communicate with you regarding your participation in the promotion, and to notify you in the event that you win a prize.

How We Disclose Your Information

We may disclose your information, including personal information and user content, as described to you at the time of collection or disclosure or as follows: Beddio Users. We may disclose your information to other Beddio users. For example, if you post a review to our Site, we will display your review and other information to all visitors to our Site.

Affiliates

We may disclose your information to current or future affiliates or subsidiaries for research, marketing, and other purposes consistent with this

Privacy Policy

Service Providers. We may disclose your information to our vendors, service providers, agents, or others who perform functions on our behalf. For example, we may disclose your information to third-party service providers to process payments

on our behalf.

Other Unaffiliated Third Parties

We may disclose your information to third parties, including so that those third parties may send marketing information to you.

Business Transfers

We may disclose your information to another entity in connection with, including during negotiations of, an acquisition or merger, sale or transfer of a business unit or assets, a bankruptcy proceeding, or as part of any other

similar business transfer.

Protecting Rights and Interests

We may disclose your information to protect the safety, rights, property, or security of Beddio, the Services, any third party, or the general public; to detect, prevent, or otherwise address fraud, security, or technical issues; to prevent or stop activity which Beddio, in its sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; to use as evidence in litigation; and to enforce this Privacy Policy, our Terms of Use, or the applicable official promotion rules for any promotion that we sponsor.

Legal Compliance

We may disclose your information to comply with applicable legal or regulatory obligations, including as part of a judicial proceeding; in response to a subpoena, warrant, court order, or another legal process; or as part of an investigation or request, whether formal or informal, from law enforcement or a government official.

Cookies and Other Tracking Mechanisms

We and our service providers use cookies and other tracking mechanisms to track information about your use of our Services. We or our service providers may combine this information with other information, including personal information, we collect about you.

Third-Party Analytics

We may use third-party analytics companies, such as Google Analytics, to evaluate the use of our Services. We or our service providers use these tools to help us understand use of, and to improve, our Services, performance, and user experiences. These entities may use cookies and other tracking technologies, such as web beacons or local storage objects to perform their services.

Interest-Based Advertising

We may use third parties such as network advertisers to serve advertisements on our Services and on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. We may provide these third-party advertisers with information, including personal information, about you.

Users in the United States may opt out of many third-party ad networks

Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Services or on other websites or applications. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt-out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Do Not Track Disclosure

Our Services do not respond to Do Not Track signals. For more information about do not track signals, please click here. You may, however, disable certain tracking as discussed in the Cookies and Other Tracking Mechanisms section above (e.g., by

disabling cookies). You also may opt-out of targeted advertising by following the instructions in the Interest-Based Advertising section above.

Third-Party Links

Our Services may contain links to third-party websites and applications. Any access to and use of such linked websites and applications is not governed by this Privacy Policy but instead is governed by the privacy policies of those third parties. We are not responsible for the information practices of such third-party websites or applications.

Security

We have taken steps to help protect the personal information we collect. However, no data security measures can guarantee 100% security. You should take steps to protect against unauthorized access to your device and account by, among other things, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Your Choices

Accessing, Modifying, or Deleting Your Personal Information. You may access, modify, or delete the personal information that you have provided to us by logging into your account settings or emailing us at support@beddio.com with what you would like updated. Please note that we may retain certain information about you as required by law or as permitted by law for legitimate business purposes.

Opting out of Marketing Emails. We may send periodic promotional emails to you

You may opt out of such communications by following the opt-out instructions contained in the email or emailing us at support@beddio.com. Please note that it may take up to ten (15) business days for us to process opt-out requests. If you opt

out of receiving emails about recommendations or other information we think may interest you, we may still send you emails about your account or any Services you have requested or received from us.

Children

You must be at least eighteen (18) years of age to use our Services. Our Services are not targeted to children under thirteen (13) years of age and we do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will promptly delete such personal information from our systems.

Contact Us

If you have questions about this Privacy Policy or the privacy aspects of our Services, please contact us at support@beddio.com or 1-855-571-8500.

Changes to this Privacy Policy

This Privacy Policy is current as of the Effective Date set forth above. We may change this Privacy Policy from time to time, so please be sure to check back periodically. We will post any changes, including any material changes, to this Privacy Policy on our Site.

 

BEDDIO RETURN POLICY
Returns

We here at Beddio believe we should only have to accept refunds if the product is damaged or sold not as described. We know that all our products are made with exceptional quality and we’re confident you’ll love Beddio. But if not, our policy does last 100 nights.

This will allow you to try your mattress for at least 30 nights. We know that it requires some time to get adjusted to your Beddio mattress, thus we allow you to try it out before you can make a final decision. This allows your body ample time to adjust to the feel of a new mattress. If you decide the mattress is not for you, we’ll coordinate a pickup from your home then refund the full purchase price after the mattress has been picked up.***

If 100 days have gone by since your purchase, unfortunately, we can’t offer you a refund and exchanges are only viable under the warranty terms.

To complete your return, we require a receipt or proof of purchase by you and the mattress must be in its original condition, in regards to no damage to the physical appearance of the mattress. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of the return.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted on your account. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@beddio.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you had a coupon you used to purchase a product, that does not count as a sales item. That was just a discount you were able to receive at the time of purchase.

Exchanges (if applicable)

We only replace items if they are defective or damaged by the manufacturer and if still falls under the trail or warranty period as well. If you need to exchange it for the same item, send us an email at sales@beddio.com and we will see if you are eligible for an exchange and if so we will coordinate the exchange process.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Shipping

To return your product, you should first contact us at sales@beddio.com and we will coordinate how the process will occur.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Warranty coverage 

LIMITED WARRANTY TERMS

Your brand new BEDDIO mattress is covered by a Limited 10 Warranty (the “Warranty”) for that full period of the original owner’s (“you”) ownership and use.

WHO IS COVERED UNDER THIS WARRANTY

This limited warranty is valid for mattresses manufactured by BEDDIO LLC. (“Beddio”) and only for the original purchaser from the original purchase date of the Mattress and it is non-transferable to anyone else. They must also be located in the United States. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from BEDDIO or a BEDDIO authorized retailer. Please retain a copy of your receipt as proof of purchase and owner, this will be necessary when placing warranty claims.

If the original purchaser sells or otherwise relinquishes ownership of the mattress to another individual, this warranty will terminate and the subsequent owner accepts the product “as is” and “with all faults”. The subsequent owner cannot claim for any type of warranty.

All BEDDIO limited warranties are not transferable.

WHAT IS WARRANTED UNDER BEDDIO’S 10 YEAR WARRANTY

This Warranty extends to mattresses manufactured by BEDDIO and purchased directly from Beddio.com or Beddio’s authorized sellers. Some parts of this Warranty also extend to covers sold with Mattresses.

BEDDIO warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below for the full period of the 10-year warranty and also of ownership by you and use by you.

Any replaced or repaired Mattresses doing the 10 year warranty period are subject to the same Warranty as the original Mattress purchased. For example, if you obtain a replaced or repaired Mattress the warranty term of the replaced or repaired Mattress begins from the date of purchase of the original Mattress. When the original mattress has reached the warranty period, the replaced or repaired or original mattress is no longer warrantied.

THE FOLLOWING DEFECTS ARE COVERED BY BEDDIOS 10 YEAR LIMITED WARRANTY

BEDDIO will cover any deterioration causing the mattress to have a visible indentation greater than (1.5″) one and one-half inches that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or bed base. The BEDDIO mattress must have the right support during the duration of the mattress use so that the mattress does not get damaged intention. Make sure to check our website to find out what the right foundation or bed base is correct for a BEDDIO mattress.

Just for you refer, normal wear requires that a mattress is continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and users on it.

Secondly, any physical flaw in the Mattress that causes the foam material to evidence degradation, split or crack, despite normal usage and proper handling.

Any manufacturing defect in the assembly of the BEDDIO mattress and mattress cover.

THIS BEDDIO MATTRESS WARRANTY DOES NOT COVER

Any BEDDIO product which has been subject to misuse, neglect, accident or used in violation of instructions, including instructions to place a mattress on a proper bed frame, and thus has to lead to a faulty BEDDIO product.

Secondly, Comfort preference. We understand that everyone is different, but that is not a viable reason on why a BEDDIO mattress should need to be replaced.

Thirdly, any defects caused by physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains.

Fourth, any mattresses sold “as-is”, “reconditioned”, “reconditioned”, “used”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or has previously been purchased or used by another consumer.

Thus, any BEDDIO, whether manufactured by us or not, mattress sold by resellers who have not authorized, retailers.

BEDDIO’S WARRANTY REMEDY

In the event of a defect (as defined above), BEDDIO’s sole responsibility and your sole remedies under this Warranty will be as follows:

  1. For the first 10 years of ownership, we will replace your mattress with a brand new BEDDIO at absolutely no charge to you, as long as it abides by BEDDIO’s warranty terms and conditions.
  2. During the 10 year period, you will be fully covered as long as you do not cause any physical damage to the BEDDIO mattress during that period of use. After the 10th year, it will be your choice on how you want to proceed with your BEDDIO mattress.

CLAIMS & ARBITRATION

YOUR RESPONSIBILITIES AS A BEDDIO CONSUMER

In order for this Warranty to apply, the BEDDIO mattresses must be used on a firm, solid-surface, such as a bed base that is structurally capable of supporting the weight of the mattress and user(s) for the entirety of its use.

You must return your Mattress or Mattress Cover and show proof of original purchase in order to receive a refund, exchange or warranty claim. At BEDDIO’S option, we may authorize you to provide photo evidence of a defect in lieu of returning the Mattress over to us. But in years 10+, You will be fully responsible for your BEDDIO mattress from that point on.

HOW TO MAKE A WARRANTY CLAIM TO BEDDIO

BEDDIO

854 Kearny Ave Suite 2A | Kearny NJ 07032

1-855-571-8500

WARRANTY LIMITATIONS, DISCLAIMERS, AND LIMITATION OF LIABILITY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, BEDDIO LIMITS THE DURATION OF SUCH WARRANTIES TO THE SHORTER OF EITHER A) THE DURATION OF THIS WRITTEN WARRANTY, OR B) ANY MAXIMUM DURATION FOR IMPLIED OR STATUTORY WARRANTIES PROVIDED BY STATUTE. SOME STATES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

BEDDIO LIMITS THE REMEDIES FOR SUCH WARRANTIES TO, AT BEDDIO’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED HEREIN.TO THE

MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL BEDDIO OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE BEDDIO MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF BEDDIO HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. BEDDIO’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

GOVERNING LAW

This Limited Warranty will be governed by the laws of the State of New Jersey.

WARRANTOR

BEDDIO

sales@beddio.com

1-855-571-8500