Frequently Asked Questions

General Questions

How long will it take to receive my Beddio mattress?

Once we received your order, it will take 2-3 business days to assemble and compress your mattress before boxing it and shipping it directly to you. FEDEX in-transit times vary from 1-3 business days depending on the location. We will send you another email with your tracking details once it is ready to be shipped out.

How do I set up my beddio mattress ?

Choosing the right surface that supports your beddio mattress can affect the way that it feels. Our mattresses are designed to deliver their signature feel by setting it on a firm, flat, and sturdy platform. Below are the best options to support your beddio:

  • Beddio Foundation
  • A solid platform
  • A solid box spring/foundation
  • A Bunkie board on a traditional box spring
  • A slatted base

If you are unsure about your set up for your beddio, give us a call or send us a quick message. We are happy to help you.

How does your return policy work?
  • We’re confident you’ll love our products!
  • Try your beddio for at least 30 nights. This allows your body ample time to adjust to the feel of a new mattress. You have 100 nights to make a final decision on whether the beddio mattress suits you. If the mattress is damaged, we’ll exchange the mattress for a non-damaged one or refund the full purchase price.*
  • *All Customers: There is a $100 fee for mattress returns. Mattress must be return in the same compressed condition that it was delivered.
Do I need a mattress protector or mattress pad for my beddio?

Mattress protectors are a great way to shield your mattress from life’s little accidents. Look for a highly recommended brand that offers a waterproof, hypoallergenic protector made of breathable fabric. (ask about the puffy material to create beddio mattress covers, to sell as well as upsales when they are deciding to purchase a beddio)

What is beddio’s warranty?

Your brand new BEDDIO mattress is covered by a Limited 10 year Warranty (the “Warranty”) for that full period of the original owner’s (“you”) ownership and use. This limited warranty is valid for mattresses manufactured by BEDDIO LLC. (“Beddio”) and only for the original purchaser from the original purchase date of the Mattress and it is non-transferable to anyone else. They must also be located in the United States. The “original purchaser,” for the purposes of this Warranty, is the first purchaser of the Mattress from BEDDIO or a BEDDIO authorized retailer. Please retain a copy of your receipt as proof of purchase and owner, this will be necessary when placing warranty claims.

Tell me more about the beddio mattress

Beddio designs and builds the most affordable and cuddleable mattresses on the online market, and sells the beddio mattress directly to you. Meaning they cut out the middleman and any markups that may cause you to pay an even higher price for it. You sleep on the best mattress at a much reasonable and conventional price. Beddio is designed for any kind of sleeper, and it stands behind its 10 year limited warranty.

Do you offer financing?

At the very moment Beddio does not offer financing. We know that the Beddio mattress , is one or is the most affordable mattress in the entire industry. Thus we believe that anyone should be able to afford comfortable sleep at a very reasonable price that a beddio mattress is priced at.

How does the Beddio feel?

When you lay on a Beddio mattress, it feels like a relaxing deep comfort , that you do not want to get up from. Most importantly, it allows for you to not only feel relaxed and comfortable while you sleep, but as our priority you will achieve an abundance of energy while sleeping on a Beddio mattress as well. Thus allowing you to wake up fulfilled energy and ready to take on your day.

Don’t I need to try the mattress before buying it?

We know that most of our customers need way longer than just a few minutes trying out a mattress to really know whether they want the mattress or not. Especially because they will be sleeping on it every night for the next 10 plus years, therefore we allow our customers to try out beddio for 100 nights to make sure Beddio is right for them. They get a chance to have it in their room, right in their home , ready to be tried out with no risk at all.

If Beddio is such an amazing mattress, why does it cost so much less than any other mattress in the industry?

If you are like most people, you would agree that a high-quality mattress made with the world’s finest materials should cost thousands of dollars and be fairly expensive. But by removing the middlemen like mattress retailers or stores, and selling directly to you, we can offer you the best pricing ever seen in the market, basically manufacturer price at your fingertips. You will not be able to get a more affordable high-quality mattress anywhere else. We think it’s mind-blowing to pay high prices for a mattress, especially when Beddio provides a high-quality mattress at the lowest prices compared to any other mattresses you can buy for any other price.

Where are Beddio mattresses shipped from?

Beddio mattresses are shipped directly from its manufacturer location, location in the state of New Jersey, USA.

Can the beddio mattress be refolded for relocation, if necessary?

No , unless you have the right machinery to refold the mattress to its original packaging, you will not be able to refold it, but you can still find ways to relocate if necessary. It does not have to be refolded in order to relocate the mattress to somewhere else.

Is the beddio mattress safe to use?

Yes, the beddio mattress is safe to use. One, it is super comfortable so you will feel say using it. Secondly, it follows all fire regulations in accordance with the law. The beddio mattress also follows all legal laws and abides by the united states consumer product safety commission. We believe in the safety of our customers so we provide them with a mattress that is legally safe by all the laws that are required.

Is it possible to clean beddio’s cover?

No, it can’t be taken off, but we do offer a washable mattress protector by Beddio, that allows you to place it over the Beddio mattress and it will protect your bed from any spills, writing, and physical damages. We highly recommend all our customers to consider getting a Beddio mattress protector.

Will my Beddio smell when it is opened?

No, no smell at all will be exposed out when opening up your Beddio mattress, only sweet dreams and great smells as you start to enjoy your Beddio mattress.

What forms of payment are accepted to place an order for a beddio mattress?

All major credit card are accepted in order to Purchase a Beddio mattress. The four major card that are accepted are Visa, Mastercard, American Express and Discover.

What is the shipping weight of my beddio mattress?

All mattress range in weigh but they normally go from a twin weighing 74 lbs up until a King weighing 135 lbs. If you would like the specific weight of the Beddio that you purchased you can email us at sales@beddio.com and our sales representatives will get back to you as soon as possible.

Can you ship internationally?

As of right now, we are not able to ship internationally; we ship to the United States, Canada, and Mexico.

How much does shipping cost?

Shipping is alway free within the United States, Mexico and Canada when you decide to purchase your beddio mattress.

Will you be able to remove my existing mattress ?

No, we are not able to remove your existing mattress unless it was a mattress purchased by us. The Only way we take care of your mattress, is if it is a Beddio mattress.

Will beddio help me setup my mattress? (companies offer this service, at an extra charge, if wanted)

No, we do not provide this service to customers. We know it is very easy to set up your Beddio once it get to your home, so we provide you with the instructions on how to set it up in your home. We do not believe on having to charge you extra to get the mattress set up if one can do it without a charge for such service.

Why is the Beddio mattress so much less than the mattresses that are sold in retail stores?

To your surprise, if you were to compare production costs between beddio and in-store competitors, you would see that the costs are about the same. But, by us cutting out the middlemen and distributors, we are able to offer you extraordinary quality at a fraction of our competitor’s pricing.

What do i do with beddio, if I do need to return my beddio mattress?

If you decide to return your Beddio, contact our customer service support team whether by phone, email, or web chat, and we will be able to assist you with anything that you may need.